No sound coming from my HP Envy laptop

[RedRose0528]

@ MiDispiace,

The Envy 15 is just the series information I need the full model number so I can have a look at some further information.

Please respond when you can.

Thanks  

[vatsan_awaitsu]

I ran in to the same problem.

Suddenly the audio devices went dead & followed the below steps and it worked for me. Scared the hell out of me for sometime.

1. Downloaded the Audio driver for IDT (Check DavidPK's)

2. Uninstall the current IDT Driver

3. Shut down the system

4. Unplug AC inputs

5. Restart the laptop and let it automatically finish installing the driver.

6. Once done, right clicked on the Speaker icon in system tray -> Play back -> Speakers and Head phnes & clicked SET DEFAULT.

7. Tested it and It started working.

Thanks DavidPK for your inputs. Registered just to thank you! 🙂

Is this something to do with the Hp system update???

[DavidPK]

Hi,

You're welcome and I'm glad it helped

At the time I originally wrote the post, there was a bios update on a range of notebooks that caused the sound to go missing - if this is what happened with your notebook, I doubt the problem will re-occur

Updates through HP Support Assistant are generally pretty good, but if the issue does occur again, it may be best to simply hide the IDT update HPSA recommends to prevent it being applied again.

Best regards,

DP-K

[Vaughn63]

OMG and how do you get the battery out..is it screwed in? not near as simple as picture looks. this is an amazingly big pain in butt... is someone working to fix so we dont have to do this whole process????

[DavidPK]

Hi,

From your description, it sounds like you have a sealed battery in which case you shouldn't remove it, just use the method in the table below for your particular Model.

Regards,

DP-K

[Vaughn63]

Thanks DAvid.. VATSAN's outline.. worked.. fixed it without all the battery stuff... hard reset.....thanks.

[DavidPK]

Hi,

You're welcome and good to hear it's working

DP-K

[BrianMajor]

The document link doesn't seem to work.

[harty_44]

Hi  DavidPK, I went through all the steps you detailed and now not only does my sound still not work, but the little progress bar on itunes doesn't move (before everything looked ok, the computer thought it was making sound, but nothing was coming out of the speakers. )  Sound doesn't work on any application on my computer.  thoughts??

[Gemini02]

Hello

I understand you have no sound.

Here is a url for one of the Envy series for sound issues you can try.

http://support.hp.com/us-en/document/c01912228

Here is a video to assist you in checking and updating audio  drivers.
http://www.youtube.com/watch?v=RbXatmo4QBU

This url will help to assist you in testing the sound by selecting Testing using HP PC Hardware Diagnostics UEFI.

http://support.hp.com/us-en/document/c01443317

Please provide the following information so I can assist you better.

Full name of the laptop, product number.