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No sound coming from my HP x360

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

Hello, I've been trying to solve this issue every way possible. There's no sound coming out of my headphones nor my speakers. I tried the following steps:
- Windows troubleshooting
- HP troubleshooting
- Updating the drivers
- Uninstalling the drivers/Reinstalling them
- Updating Windows
- Hard reset
- System restoration
- Fabric reset
- Replacing the sound board

From the Windows panel I can see that there's sound coming out and the volume controls work just fine, but still no sound coming out from the headphones nor speakers. Is it a motherboard issue?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@eliana_morales, Welcome to the HP Support Community!


This could be an issue with the Sound card or the Audio drivers. Let us try these steps:


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 


Also, run a test on the hardware components of the PC

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform Component Test > Audio. Share the result in your next post.

For more info on this issue, kindly refer to - No Sound from Speakers


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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