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Locked

‎09-30-2024 06:31 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 IDS Base Model

Somehow my sound devices are gone.  Nothing listed in Device manager for Sound.  **bleep**?  where did they go?  The system sound settings have a message that say No output devices found.

 

This laptop came with a Bang Olufsen audio installed by HP.  somehow my audio system must have gotten corrupted or uninstalled or I don't kno what.

 

How do I get audio back on my HP laptop? 

1 REPLY 1

‎09-30-2024 07:28 PM

HP Recommended

@GJM69 

 

Pease try a clean install Audio driver

 

1. Download https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

                and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps.

 

Regards

BH
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