No sound except thru BT

[darkeyezs]

Bose external speakers stopped working. Bluetooth did not. 

[darkeyezs]

I have bose external speakers that no longer work. I tested it with headphones hooked directly up to pc but it too failed. I run Linux Mint and have for years so these exe files are useless

[BeemerBiker]

Click here for HP's official list of hardware tests.

UEFI warranty test: Check to see if there is a hardware problem: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics
Expand Spoiler if update needed

Spoiler

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

If no failure then OS corruption,.

If the front audio does not work then try the back or vice-versa.  You posted under notebook but a serial number you listed at  ‎07-29-2026 08:03 PM was for a desktop.