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- No sound on Envy x360 after WIndows 11 update to 24H2 Build ...

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03-30-2025 09:52 AM
I lost sound on my HP Envy after microsoft Win 11 Update to 24H2 build 26100.3476
By following previously written instructions I was able to delete the RealTek driver 6.0.9468.1 and install driver 10.0.26100.1
The audio then worked until I rebooted. After the reboot, Windows replaced the newer driver with the older one, 6.0.9468.a and the audio stopped working again.
If I do a driver update, I am told the 6.0.9468 driver is the best one. (even though it does not work with the window update)
03-31-2025 02:20 AM
Have you made sure the driver version is 6.0.9468.a?
To check it, open device manager, expand the Sound, video, and game controllers category, then right-click on Realtek(R) Audio and select properties.
As far as I know, Realtek never makes a driver version with a letter at the end after the dot. All Realtek driver versions always end with .1
04-11-2025 07:50 AM
I tried the CC cleaner pro mode. It came up with an error saying it cannot install a new audio driver.
I also tried to reinstall WIndow 11. If I use the microsoft update / repair tool, i end up with a "safe_os" error pointing to a driver issue. It then reverts back to current os and drivers.
I also tried a reinstall from a usb, but I am getting stuck at the point when the software is asking for the driver files.
Is there an easy way to download the required drivers to get the win 11 os installed?
thanks,
Steven
04-13-2025
07:42 AM
- last edited on
04-16-2025
08:37 AM
by
Nal_NR
If you have just installed Windows, you can use paid software is from[edited] (for some reason the driverpack.io website is now blocked by hBlock), one of the experts here uses it. Free software is [edited]
For the Windows 11 .ISO and its drivers, ther should be one, as there are currently many types of modifed Windows11, such as Custom Windows 11 Ghost Spectre for example.