No sound on HP dv7-6190ed

[Wadelaar]

Hi guys,

I recently updated my notebook to windows 10. After the update I noticed that there wasn't any sound. I tried everything I could find on the internet. Including updating the BIOS and reinstalling/installing new drivers. It still didn't work. Then I went back to windows 7 and tried the same things and more. There's still no sound. The Beats audio software is back though.

Can you guys help me? Cheers

[praveen196]

@Wadelaar Welcome to HP Community!

I understand that you are facing issues with sound.

This model is not tested for Windows 10 operating system. Please refer to the following link.

There are no drivers for windows 10 operating systems.

Please click the below link to download the audio drivers for windows 7.

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe

Then you have to update the BIOS.

Please update the windows update as well.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[praveen196]

@Wadelaar

I understand your concerns.

Please perform the system reset.

Have a nice day!!