No sound on my laptop

[Ad217]

no sound anymore on my laptop

[Ad217]

no sound anymore

[Max3Aj · Accepted solution]

@Ad217, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Let's work together to restore sound on your HP ENVY 15-ep1000 laptop.

Check Volume and Mute Settings

• Ensure the volume is turned up and not muted.
• Try pressing F6/F7 (volume keys) or use the taskbar speaker icon.

Run the Windows Audio Troubleshooter

• Go to Settings > System > Sound.
• Scroll down and click Troubleshoot common sound problems.
• Follow the on-screen instructions.

Verify Output Device

• In Settings > System > Sound, check the Output device.
• Make sure the correct speaker (e.g., “Realtek Audio” or “Speakers”) is selected.

Check Device Manager for Audio Drivers

• Press Windows + X → Device Manager.
• Expand Sound, video and game controllers.
• Right-click your audio device (e.g., Realtek, Intel Smart Sound) → Update driver → Search automatically.
• If there's a yellow warning icon, uninstall the device and restart your PC.

Reinstall Audio Drivers

You can reinstall the audio drivers from HP:

Official HP® Support

• Download and install the latest Realtek Audio Driver and Intel Smart Sound Technology Driver (if available).
• Restart your laptop after installation.

BIOS Update (Optional but Recommended)

Sometimes audio issues are resolved with a BIOS update.

• Visit the same HP drivers page above.
• Download the latest BIOS update for your model.
• Follow the instructions carefully.

Check for Windows Updates

• Go to Settings > Windows Update.
• Install all available updates, especially optional driver updates.

If Sound Still Doesn’t Work:

• Try connecting headphones or Bluetooth speakers to test audio output.
• Boot into Safe Mode to check if sound works there.
• Consider performing a System Restore to a point when sound was working.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support