No sound realtek

[CarolynKalchtha]

no sound says no drivers  realtek is gone maybe after windows update

[Pallipurath]

Hi @CarolynKalchtha 

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry you're dealing with these audio issues it can be really frustrating when sound problems disrupt your experience. Let’s get to the root of the issue and work toward resolving it. Here are the steps you can follow to restore audio functionality after a Windows update:

Check Device Manager.

• Press Windows + X and select Device Manager.
• Expand Sound, video and game controllers.
• If no audio device is listed, or if you see a yellow warning icon, right‑click and choose Scan for hardware changes.
• If the audio device appears, right‑click it and select Enable device.

Reinstall Audio Driver.

• In Device Manager, right‑click your audio device and select Update driver.
• Choose Search automatically for drivers.
• If that does not work, select Uninstall device, restart the computer, and Windows should reinstall the driver automatically.

Run Troubleshooter.

• Open Settings > System > Sound.
• Scroll down and select Troubleshoot under Output.
• Follow the on‑screen instructions to detect and fix issues.

Check Playback Devices.

• Right‑click the speaker icon in the taskbar and select Sound settings.
• Under Choose where to play sound, ensure the correct output device is selected.
• If no device is listed, click Add device and allow Windows to detect hardware.

Verify Services.

• Press Windows + R, type services.msc, and press Enter.
• Locate Windows Audio and Windows Audio Endpoint Builder.
• Ensure both are running and set to Automatic. If stopped, right‑click and select Start.

BIOS/UEFI Check.

• Restart the computer and enter BIOS/UEFI settings.
• Confirm that the onboard audio is enabled.

Windows Update.

• Go to Settings > Update & Security > Windows Update.
• Check for updates again, as sometimes driver patches are released after major updates.

Take care and have an amazing day!