No sound via speakers and headphones on Chromebook 14-ak041dx

[saut74]

I don't hear any sound on Chromebook via external speakers or multiple known working headphones.  I do hear sound when connected to a Bluetooth speaker although it does cut in and out occasionally.  I tried a power wash of the Chromebook, but problem still persists.  I did ensure that the headphones are plugged in properly.  The Chromebook recongnizes the headphones and I even manually choose them as output in audio settings.  I am on ChromeOS version 84.0.4147.94.  Any help would be appreciated.  

[KrazyToad]

@saut74

Welcome to HP Community

I have gone through your Post and would like to help

You can refer to this 3rd party Link: https://chromebookheadphones.com/how-do-you-diagnose-a-chromebook-headphone-audio-problem/ and try the suggested Troubleshooting Steps

Note: This is not an HP Site and HP is not responsible for any Advertisements that might pop up

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[saut74]

Thank you, but none of the troubleshooting steps worked.  Are there any other suggestions?  

[KrazyToad]

@saut74

If the issue persists and you have already tried a Power Wash, please contact HP Support for service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you