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‎10-24-2018 11:46 AM

HP Recommended
Product: HP Probook 470 g4
Operating System: Microsoft Windows 10 (64-bit)

The sounds was fine the other day and now I don't have any sound when trying to watch a video. 

 

I have tried installing older drivers but that hasn't worked.  Tried rebooting many times but still have the same issue.  It seems to be an issue with the Conexant driver.  I have a feeling that the driver was updated during the last windows update. 

 

I am not sure what else to try.

1 REPLY 1

‎10-24-2018 11:54 AM

HP Recommended

Hi:

 

Many newer HP notebooks lost the audio recently, due to a recent windows update.

 

The only suggestion I can offer would be to see if either of these links are of help to you.

 

https://support.hp.com/us-en/document/c06166393

 

https://www.techworm.net/2018/10/no-audio-output-device-is-installed.html

 

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