No sound

[Lyndall_S]

Hi guys

my computer just did an update and i have no sound at all! this has happened before but i can't remember how i got the sound to come back. very frustrating as in the B&O sound icon you cannot change any settings, when you click listening experience nothing is working and it does not acknowledge when you plug in headphones

any advice appreciated

Lyndall

[DavidPK]

Hi,

Can you post back with the following details.

1.  The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

2.  Hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?

Regards,

DP-K

[Lyndall_S]

Hi DP-K

thanks for your message

the model details are

Product name:HP Spectre Pro x360 G2
Product number:W2P33PA#ABG
Serial number:5CD62487ZM
BIOS:F.09-05/31/2016
Keyboard revision:33.58
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz

in device manager it says Conexant ISST Audio and Intel Display Audio

I clicked the Conexant icon and the Intel one and under general device status they both say the device is working properly

i can't see an icon for B&O - should it be there?

Lyndall

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77502.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74132.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[Lyndall_S]

thank you so much this worked!!!!!

am currently listening to pink floyd

L

[DavidPK]

You're welcome and good to hear

All the best,

DP-K