No sound

[ugabuga]

I am unable to get any sound out of the laptop.  I have reinstalled Windows 10 64bit, went back to Windows 7 64bit and still nothing.  Both times I upgraded the driver from HP site and still no sound at all.  When I open the sound mixer, I can see the individual applications and made sure volume is turned up.  If I plug headphones into the headphone jack on the laptop, still no sound.  When I'm in sound properties and click the test button, I can see the green bar go up on the volume, but still no sound from speakers or headphone jack.

I do get audio when I plug in a USB headset, but that is using its own audio drivers.  That makes me think its possibly the system board?  I've tried to reseat the connectors on both speakers where they plug into the system board and no help.

Any suggestions?

Thanks in advance!

[banhien · Accepted solution]

Hi,

Please try this first to enable Speakers in Playback devices as follows:

1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply.

or try the following instructions

  https://support.hp.com/au-en/document/c04973149

Regards.

[ugabuga]

Yes, I've tried enabling, disabling, re-enabling.  Changing default sound devices.  Reinstalling Windows to both Windows 7 and Windows 10 and getting the new driver from hp.com each time.  Did a hard reset on the laptop and still no sound.  Tried the Windows troubleshooting and that couldn't find the problem either.  Also reset BIOS.

Windows can't find the problem because the audio device appears to be working properly.  I can see the sound bar moving on the volume screen, so it thinks everything is working.  Its suggested to try different drivers during the Windows troubleshooting process, but nothing Windows tried worked either.

[ugabuga]

I ran the BIOS update package from HP and sound is restored.  Strange that the hardware reset or BIOS reset didn't clear the issue.

Sound is working again.  Thanks for the suggestion