cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
5 2 0 0
Message 1 of 3
164
Flag Post

Solved!

No sound

HP Recommended
HP Pavilion - 14-ce0013ni
Microsoft Windows 10 (64-bit)

My notebook give an error: No audio output device is installed.  Reseting the computer does not help. 

 

I experienced this with my first computer last month which i returned to the seller for replacement. I am getting the same error on the new computer, which leaves me to ask whether this is an issue with Hp?

2 REPLIES 2
Highlighted
Level 19
Level 19
86,420 86,302 10,977 23,580
Message 2 of 3
Flag Post
HP Recommended

@Penipawa 

 

Could be Windows 10 updates caused this. Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92941.exe


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Highlighted
Author
Level 1
5 2 0 0
Message 3 of 3
Flag Post
HP Recommended

@Banhien

 

Thank you veru much for teh prompt assistance.

 

I have followed your advice and will hope it solves the issue.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation