I have just bought a HP stream 11, but there is no sound and I cannot get my headphones to fit, can anyone tell me if this notebook takes a special size of head phones and any ideas in how to get the sound to work?
While you respond to that, here's what you need to do, if the speaker/headphone work on other devices but not on your HP device:
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
The Component Tests menu displays.
Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.
To run the test, click Audio, and then click Run once.
Choose either the speakers or the headphones. When asked, enter the number of notes you heard.