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‎11-20-2019 08:39 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

No audio since some days ago.
Windows don't find any driver (on-line too).

No way to restore drivers with support assistant.

 

img_1.PNGimg_2.PNGimg_3.PNGimg_4.PNG

2 REPLIES 2

‎11-20-2019 11:39 PM

HP Recommended

Hi,

Try reinstalling these two drivers:

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc-series/1555...

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc-series/1555...

 

See if it helps,

David

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‎11-22-2019 11:06 AM

HP Recommended

Thanks for your reply but it's not possible to install the drivers you suggested me.

The first (realtek) drivers doesn't install as there is an error (no drivers) and i can't install the second (intel) drivers as are not compatible with my system.

I see there are a lot of problems with audio drivers in the last days.

Is there a way to fix the problem?

In the meantime I try some other solutions listed in the forum.

 

I'll keep u updated.

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