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‎01-10-2019 12:25 PM

HP Recommended
Product: Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Pavilion x360 Convertible Laptop. I'm trying to use a headset with it, but when I plug it into the headphone jack, the internal microphone is muted, however the microphone on the headset doesn't seem to work. The device works on everything else but I need it to work on this laptop. It's a standard wired headset for VoIP calls, plugged into the headphone jack. The sound works. Just not the microphone.

 

How do I get the laptop to recognize the microphone in the wired headset?

1 REPLY 1

‎01-10-2019 01:31 PM

HP Recommended

@El_Brendo

 

You may need driver from vendor of your headset. But please try the following steps first

 

(a) Right click Speaker icon and  select Sound,

(b) Go to Recording tab,

(c) Right click headset microphone and enable.

 

Regards.

BH
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