OMEN 17-db - AMD Audio CoProcessor Code 10 (STATUS_DEVICE_POWER_FAILURE) - Missing Board Quirk

[RC184]

Hello HP Community and HP Engineers,

I am experiencing a persistent firmware/driver issue with my brand new HP OMEN 17-db1180ng (AMD Ryzen platform).

The internal microphone array completely stops working after about an hour of system runtime or after the first power-state transition (Modern Standby / Sleep). In Windows 11 Device Manager, the "AMD Audio CoProcessor" permanently shows a yellow exclamation mark with Error Code 10: STATUS_DEVICE_POWER_FAILURE.

This is already my SECOND factory-new replacement machine from my retailer (Galaxus), and both laptops show the exact same behavior out of the box. This confirms a widespread series/firmware issue with the ACPI / DSDT tables on this motherboard revision.

Technical details:

• Model: HP OMEN 17-db1180ng
• OS: Windows 11 64-bit
• Component: AMD Audio CoProcessor (Missing ASoC machine driver / Board Quirk)
• Error: Code 10 (STATUS_DEVICE_POWER_FAILURE)

Troubleshooting already done (all failed):

• Reinstalling official HP audio and chipset drivers.
• Doing a clean install of the AMD Adrenalin Graphics Driver with factory reset.
• Disabling Windows Fast Startup.
• Blocking power management via the Registry (PnPCapabilities = 24).

The microphone only works during the very first boot after restoring a system backup, but vanishes completely as soon as the AMD CPU switches power states. This is a severe ACPI firmware bug where the BIOS fails to re-initialize power to the AMD Audio CoProcessor upon wake.

Please forward this to the BIOS/Firmware engineering team so a "Board Quirk" fix can be integrated into the next official BIOS update for the OMEN 17-db series.

Thank you!

[Raj_05]

Hi @RC184,

Thank you for your response,

We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

Take care and have a great day ahead!

[RC184]

Hi Raj_05,

Thank you very much for the update and for escalating this issue to the internal team.

I look forward to hearing from the relevant team soon. I appreciate your help in getting this series/firmware issue sorted out!

Best regards,
RC184

[Nal_NR]

Hi @RC184 ,

You are welcome, and I appreciate your understanding. Thank you, have a good day!