OMEN Laptop - 15-dh1003nq audio problems

[winniethepaul]

Hi ! 

I have this problem since i bought the laptop , at first i thought it was a driver problem but apparently it is not . So basically, every time i open the laptop and play a song on youtube, play a game, etc , the audio is going down even thought the volume is at 100 % , it gets very very annoying because at some point when i'm playing i don't hear anything , i always need to use headsets or another audio device but i can't take it anymore . I tried updating the driver, i tried re-installing the driver , searched for solutions online (youtube, google, hp forum ) everything i tried nothing works . Please can you help me regarding this problem ? Apparently is a common problem for this kind of laptop and i guess since this is a 2 year old laptop someone must have found the solving to this problem . 

[ub6424]

Hello @winniethepaul 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[winniethepaul]

OS Name Microsoft Windows 11 Pro

Version   10.0.22000 build 22000

System Model  Omen by HP laptop 15-dh1xxx

System SKU            1K5Y3EA#AKE ( equals HP product number (p/n) )

Processor     Intel(R) Core(TM) i7-10750H CPU @ 2.60 GHz ,2592 Mhz ,6 core

BIOS Version/Date   AMI F.38 ,11/03/2022

BaseBoard Product   8746

BaseBoard Version   04.35

2)

[ub6424]

Hello @winniethepaul 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11 

(2) Start Windows <device manager>

- Right click and uninstall devices

(3) Restart Windows

(4) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(5) Restart Windows

(6) Test again ...

(7) Please report back

[winniethepaul]

For 10 seconds the sound was nice and loud, but after I could literally hear it as it went down ....

[ub6424]

Hello @winniethepaul 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[winniethepaul]

[ub6424]

Hello @winniethepaul 

(1) Download and install

Information: Equalizer APO

--->>> Download

(2) Adjust equalizer to best settings you like

(3) Please report back

[winniethepaul]

Hi @ub6426 ,

i installed it 2 days ago but i can't seem to find it after i installed it . But the problem still is there , after a restart, i played a song on youtube and literally hear how the sound was going down until it was very low 

[ub6424]

Hello @winniethepaul 

Please take time, read and try ...

(1) Equalizer APO Documentation Wiki

(2) Set up Equalizer APO and PEACE GUI - Simple and Easy - Best Equalizer App for PC

Kind regards