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‎11-10-2022 08:00 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 11

Today my Hp Victus 16-e0038na laptop's internal audio is not working correctly - the left speaker is now much quieter than the right. I checked the sound settings and they are at the same level. I have tried these suggested solutions:

  • Performed a hard reset on latop - made no difference.
  • Uninstalled Realtek audio drivers in Device Manager - made no difference.
  • Used HP Support Assistant to run Audio Diagnostics check - it said 'No Issues Found'.
  • Ran the Hardware Diagnostics audio component test - it said it 'passed'.

How can I fix this problem?

Category:
3 REPLIES 3

‎11-15-2022 06:47 AM - edited ‎11-15-2022 07:34 AM

HP Recommended

Also:

  • Tried restarting Windows Audio Service - no difference.
  • Downloaded audio driver from HP website and installed manually - no difference.
  • Changed driver to generic Windows audio driver - actually made things worse; no sound at all from left speaker.
  • Used System Restore to return settings to before the problem occurred - did not solve the issue.

Is there any solution to this problem?

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‎12-21-2022 06:18 AM

HP Recommended

I still haven't been able to resolve this issue. I also noticed that the sound from the right speaker will start loud and then turn a bit quieter.

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‎12-21-2022 12:28 PM - edited ‎12-21-2022 12:29 PM

HP Recommended

I have the same issue.

Victus by HP Laptop 16-e0xxx

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