Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

[PippoZat]

Hi everyone,

I was trying to fix a problem where the audio would not be working,  with a red "X" through the speaker that also said "NO AUDIO OUTPUT DEVICE IS INSTALLED". However, while fixing that problem, I think by disinstalling one of HP's app for sound. I also caused an issue where ONLY THE BOTTOM 2 SPEAKERS WORK WHILE THE 2 AT THE TOP DON'T. 

I tried various troubleshootings but the system says that everything is fine. I tried to update bios, chipset and audiodrivers but still no improvements.

Thank you,

Filippo

[KrazyToad]

@PippoZat

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

I suggest you run an Audio Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

If the Audio Test pass, then download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Check if the issue persists. Keep me posted

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PippoZat]

@krazytoad 

Thank you, I did all of the steps you asked me to, but unfortunately from the 2 speakers on top still doesn't come out any sound. The first audio test to check the hardware functionality worked fine, the HP support assistant did not find any issue and even after updating windows and restarting the computer the issue is still there...

[KrazyToad]

@PippoZat

Thanks for keeping me posted

Please run the Windows 10 Audio Troubleshooter. 

• To run the troubleshooter, select the Start  button, type audio troubleshooter in the search box, select Find and fix audio playback problems from the list of results, and then select Next.

If the issue persists, I suggest you perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PippoZat]

I did the reset but unfortunately, the top speakers still don't work!!

[KrazyToad]

@PippoZat

Thanks for keeping me posted

Since the issue persists after the Reset, I suggest you contact our phone support for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[EddyK]

Unfortunately, I'm encountering the same issue on my brand new HP Spectre x360 - 13-ap0028ca.

@PippoZat what specific model did you have and did HP simply repair your device, or...

- Eddy