PROBLEM IN SOUND

[RIOBEAUTY]

HELLO SIR/MA'AM

I HAVE B0UGHT THIS HP VICTUS LAPTOP ABOUT 5 MONTHS AGO, ONE DAY WHILE I'M ATTENDING MY ONLINE CLASSES SUDDENLY A PROBLEM IN SPEAKER STARTED. THE SPEAKER SOUNDS LIKE POPPING OR CRACKING OR MUFFLING.

I'M SO FRUSTRATED . I HAVE ALREADY DONE SUCH WAYS POSSIBLE LIKE:

> UPDATING DRIVER

>EDIT IN SOUND QUALITY

>RESETTING

AND MANY MORE METHODS POSSIBLE.

PLEASE BRING A SOLUTION FOR THIS PROBLEM AS SOON AS POSSIBLE.🙏

[Irfan_06]

Hi @RIOBEAUTY,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the speakers on your Laptop.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

If you hear popping or crackling sound while performing the test, there is an issue with the hardware.

If the hardware is working fine. Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support