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HP Recommended
HP ENVY - 17t-bw000 CTO

Hi

 

I purchased a "Certified" refurbished HP laptop. However, there were crackling sounds due to a defective speaker(s)... yes I did all the various troubleshooting including reinstalling of software .. and the sound sounds fine when using other speakers... therefore it's not the motherboard (thankfully)  

 

I tried to look in HP parts for the speakers but was unable to find them

 

Additional information

Product number: 7J0M8U8R#ABA

[Personal Information Removed]

 

 

3 REPLIES 3
HP Recommended

Hi:

 

Chapter 3, page 14 of the service manual has the speakers part number:

 

HP ENVY - 17t-bw000 CTO - Setup and User Guides | HP® Support

 

Speakers (include left and right speakers, cables, and four rubber isolators)   HP part # L20705-001

 

HP does not sell the speakers you need, so you will have to search by the HP part number and find them elsewhere.

 

They do have some for sale on eBay, such as these listings, but since you are not located in the United States, I don't know what your options would be.

 

L20705-001 - Speaker Assembly, Left/ Right | eBay

 

L20705-001 HP Speaker Set Left And Right Module Envy 17-Bw0003Ca "GRADE A" | eBay

 

 

HP Recommended

I'm sorry

It seems the HP website included a different model HP (my previous HP laptop).. 

The current laptop that I need the part for  is model 17t-cr000... because it's refurbished it seems when I try to search for the manual or parts I get 

"We're sorry
We can't seem to find the page you were looking for.

Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues"

 

So here are the full details of the laptop 

Model Name:  HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A0AV)

Product: 7J0M8U8R

[Personal Information Removed]

HP Recommended

Hi:

 

Not a problem...

 

Here is the link to the 17-cr0000's service manual.

 

pdf_5826449_en-US-1.pdf (hp.com)

 

Chapter 3, page 20 has the speaker part number:

 

Speaker   N13560-001

 

HP does not sell this part.

 

I do see some on eBay though:

 

N13560-001

 

N13560-001 Hp Speaker Kit 17-CR0013DX | eBay

 

 

 

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.