Pavilion 14-ce3514sa Windows 11 Home - suddenly "No Audio Output Device is Installed"

[daschrislydon]

I swapped out the 500GB Hard drive for a blank 1TB hard drive on my HP Pavilion 14-ce3514sa.

Installed Windows 11 Home no problem, sound was working just fine. (Zoom tested the mic, the camera and the speakers, all were working)

Then after a few days, randomly, Windows says "No audio output device installed".....

And sound doesn't work anymore.

If I plug in head phones, sound doesn't work.

If I attach a bluetooth speaker, the sound does work.

Why has Windows suddenly lost the built in audio driver??

Going through the HP support site, detecting my device, it offers to download Drivers, but seems to detect only Windows 10.... even though my machine is definitely on Windows 11.

The dropdown only offers windows 10? and then the subversions of Windows 10.

I need drivers for Windows 11 home 64 bit...

Any help pleased?

[banhien]

@daschrislydon 

Please try a clean install Audio driver

1. Download https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

           and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps.

Regards

[daschrislydon]

Thanks.

By just removing the errant drivers in Device Manager and then rebooting, Windows sorted itself out and the sound started working immediately.

Thanks for your help anyway!