Pavilion G6 Speakers very low at max volume

[Paulowsound]

Can anyone solve this problem? Have tried everything listed about this problem!! Volume through earphone is fine, I think an auto update messed with speakers? one day fine, then very quiet at max volume. Seems to have  happened to me at same time as Vanayssa.

Tried eveything, lots of people with same problem it seems . IT manager and cannot find answer!

Help!!

Paulowsound

[banhien]

@Paulowsound

To be able to help, we need to know TWO things:

1. What is its Operating System ?
2. And what is your G6 ?  Please use the following instructions to find out the model/product of your machine:
   
     http://support.hp.com/us-en/document/c00033108
   
     Please do NOT post its Serial number (s/n).
   
   Regards.

[Paulowsound]

Thanks for the reply, Windows 10 is the os. G6 pavilion as stated in subject matter. Best regards Paul

[Jeet_singh · Accepted solution]

Hi @Paulowsound,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the low volume coming from the speakers. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to uninstall and reinstall the audio drivers?

Have you tried to update the Bios?

As you have mentioned in your post that the volume from the headphone seems to be fine, however the volume from speakers are low. so let's try to check the settings: 

Right-click the speaker icon in the Task bar and select 'Playback Devices' > Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) > click the Properties button > Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization' > Click Apply to save the change and then click OK in all remaining windows.

If the issue persists, I would suggest here is to Uninstall and reinstall the audio drivers: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Paulowsound]

Hi Jeet,

Mucho kudos!!

The solution was not as easy as you made out, but I have sound thanks to your help!!. The one thing I did not try was deleting the drivers and then reinstalling them. I only tried to  update them. The links need updating, it only gave options for windows 8/8.1. There was no option I could find for windows 10.? and no option for bios update and took some time to find the exe file after downloading file I expected it to open. After rebooting and pulling what is left of my hair out, I found the audio files and rebooted again and finally my sound has come back to normal.

I can only think it was one of the windows updates which messed with my laptop?

Very happy to have sound back!!

Again many many thanks for your time to send me the solution.

Best regards

Paulwithgoodsound

[Jeet_singh]

Hi @Paulowsound,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,