• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion

Two days ago, upon shutting down my laptop, it said it needed to install updates so I just clicked the 'install updates and shut down'. Since turning my pavilion laptop back on, there is a red cross next to the speaker icon and it says 'no audio output device is installed'.

I have tried troubleshooting as well as all the other steps provided by the HP Support under "A 'No audio device is installed' message displays" for Windows 10 and 8; including searching for updated driver software, uninstalling the audio device, and using the 'HP PC Hardware Diagnostic Windows'. None of these steps have worked for me as my laptop says there are no audio devices to be found.

I would really appreciate if anyone knows how to fix this as I really need the sound to work on my laptop. I have seen a response to a similar question, although this answer was for the Omen model and was partially in another language, so I did not understand.

Please let me know if you have a solution for the Pavilion or a way of explaining this other solution in a more detailed way. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
3 REPLIES 3
HP Recommended
HP Recommended

THANK YOU SO MUCH! This is the only thing I have tried that has solved it.

Many thanks 🙂

HP Recommended

Your very welcome @lydia74

 

This same thing happened about 3 years ago.

 

Nice going Intel!!!

 

REO

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.