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HP Recommended
HP Pavilion - 15-cw1006la
Microsoft Windows 10 (64-bit)

Hello, I have downloaded the newest AMD graphics update because I had some issues while playing games. After downloading the update I started noticing that the audio on my computer started to crackle at random times. I've tried using High Definition Audio drivers but after a reboot they start to crackle depending on the sound that is playing. What can I do to fix this?

2 REPLIES 2
HP Recommended

Hi @oa09,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing audio issues with your HP Pavilion - 15-Cw1006la.


I suggest that you follow the steps listed below:

Step1: Run HP Support Assistant.
1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also check the steps in the HP web document from the link: https://support.hp.com/in-en/document/c03467905 


Step 2: Uninstall and reinstall the Audio Drivers from the Device Manager.
1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node Sound, video and game controllers. Right-click on each option inside it and select uninstall. 
3. On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device and click OK to start the uninstall process.
4. Restart the computer. This will reinstall the drivers.

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

This issue still not fixed.

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