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HP Recommended
HP Pavilion x360 - 14-ba075tx
Microsoft Windows 10 (64-bit)

I haveHP Pavilion x360 - 14-ba075tx and recently the internal microphone has stopped working.

The computer did not detect any issues when I troubleshot the issue, and I followed all the different methods to fix it on this page https://support.hp.com/us-en/product/hp-pavilion-17-e000-notebook-pc-series/5375409/model/5395210/do...
but none of them have worked so far. 

 

I can record sound if I use an external microphone, I just can't use the internal one. No audio spikes at all when I test the internal microphone.

Mandeep

1 REPLY 1
HP Recommended

@MandeepD

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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