People cannot hear my talking clearing during Zoom or WebEx meetings

[Steveshay]

People cannot hear my talking voice clearing during Zoom or WebEx meetings, my voice volume varies and sounds like muffled.  Please help!  Thank you.

[Rainbow23]

Hi @Steveshay,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Steveshay]

Hi Rainbow23,

Thank you for the info.  I checked for update and got "You are up to date with software & drivers".  I am still experiencing the same issue, that is, in remote meetings people told me my voice was choppy and muffled.  I tried using a headphone with build-in mic but still the same.  Any ideas?

Thank you.

[Rainbow23]

Hi @Steveshay,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!