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KingLiger
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Pitched Down Laptop Microphone 2

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Envy x360 Convertible
Microsoft Windows 10 (64-bit)

Hello! My microphone is pitched down again, but with a different microphone. It is plugged in through the 3.5 mm jack, and it sounds like a voice changer, even though I don't even have one. I tried changing the microphone boost and level and it did nothing.

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Raj1788
HP Support Agent
HP Support Agent
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@KingLiger

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

How long are you facing this issue?

Have you tried any troubleshooting steps?

 

Let's try updating the audio driver.

 

Updating the audio driver can resolve many microphone issues. Use the following steps to check for and install audio driver updates:

  1. Connect to the Internet.

  2. In Windows, search for and open Device Manager.

  3. Double-click Sound, video and game controllers.

  4. Right-click the name of the sound hardware and select Update Driver Software.

    Figure : Update Driver Software option in Device Manager

    Update Driver Software option in Device Manager
  5. Click Search automatically for updated driver software and wait for Windows to update the driver software.

    Figure : Updated Driver Software: Search automatically for updated driver software

    Updated Driver Software: Search automatically for updated driver software
  6. Windows checks to see if updated driver software is available.

    If an update is available, let Windows install the update.

  7. When the update is installed successfully, a Windows has finished installing the driver software for this device window displays.

    Test the microphone.

  8. If updating the driver did not resolve the issue, continue to the next section.

Using the Troubleshooting tool

The troubleshooting tool can fix common problems with audio recording. Follow these steps to use the Troubleshooting tool:

  1. In Windows, search for and open Troubleshooting.

  2. Under Hardware and Sound, click Troubleshoot audio recording, then click Next when the Recording Audio window opens.

    Figure : Troubleshoot audio recording

    Troubleshoot audio recording
  3. Click Next in the Recording Audio window.

  4. Select the device you would like to troubleshoot, click Next, then follow the on-screen instructions.

    Figure : Select device to troubleshoot

    Select device to troubleshoot
  5. If a recommended action displays, select Apply this fix or Skip this step to continue to search for other problems.

Use this link: https://support.hp.com/us-en/document/c05942024 for your reference.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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KingLiger
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Me and my friend fixed the problem by reinstalling the audio devices and that fixed it. Thank you!

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Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 670
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@KingLiger

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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