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Sugarbeats
Level 1
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Message 1 of 2
157
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Poor Audio Quality / Very Low Volume

HP Recommended
HP Notebook 15-ay-196nr
Microsoft Windows 10 (64-bit)

Computer Name:  HP Notebook 15-ay-196nr

OS: Windows 10 64 Bit

 

I called HP Support to see if they were able to find the solution to my issue back when my warranty was still valid. I was told that they have no record of my case when they fixed my audio issue a year or so ago. They refuse to help me if I couldn't pay the fee.  When I called for help over a year ago...they fixed my issue and the sound quality was excellent.  The sound was very loud at 100%.  Now my sound is very low at 100%. I've tried installing the three drivers given for my system to absolutely no result. I'm at my wit's end. I know there's a simple solution to this problem. It's always a needle in a haystack  Is there anyone in this community that has the exact same notebook that has premium quality sound?  If so, can you reply with info for the driver and settings?  I thank you in advance.  

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
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HP Recommended

@Sugarbeats

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

     https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88218.exe  or newer
     https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92073.exe (Windows 10 v1809)

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

BH
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