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Level 1
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Message 1 of 2
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Poor Audio Quality / Very Low Volume

HP Recommended
HP Notebook 15-ay-196nr
Microsoft Windows 10 (64-bit)

Computer Name:  HP Notebook 15-ay-196nr

OS: Windows 10 64 Bit


I called HP Support to see if they were able to find the solution to my issue back when my warranty was still valid. I was told that they have no record of my case when they fixed my audio issue a year or so ago. They refuse to help me if I couldn't pay the fee.  When I called for help over a year ago...they fixed my issue and the sound quality was excellent.  The sound was very loud at 100%.  Now my sound is very low at 100%. I've tried installing the three drivers given for my system to absolutely no result. I'm at my wit's end. I know there's a simple solution to this problem. It's always a needle in a haystack  Is there anyone in this community that has the exact same notebook that has premium quality sound?  If so, can you reply with info for the driver and settings?  I thank you in advance.  

Level 19
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Message 2 of 2
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HP Recommended



That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,  or newer (Windows 10 v1809)

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

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