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‎01-29-2019 07:21 AM

HP Recommended
Product: HP Pavilion 15-cb061nd

After I updated the audio an hour ago, the audio was very poor afterwards, it was quieter and the sound wasnt as clear as before. 
Tried many solutions on the internet, but its not applicable in my case for my laptop.

I did  tried reinstalling the audio driver(Realtek High-Definition (HD) audio-driver (Windows 10 v1803)) , this had no effect however. 

 

Any suggestions what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2019 12:00 PM

HP Recommended

@DannyPX 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88075.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎01-29-2019 12:00 PM

HP Recommended

@DannyPX 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88075.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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