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‎12-25-2020 02:27 PM

HP Recommended
Product: HP Envy x360 convertable
Operating System: Microsoft Windows 10 (64-bit)

I have been given a brand new laptop today for Christmas and the sound is not working properly.  sound is coming out of the right speaker only but is of poor quality and practically inaudible. I have tried multiple hints and tips noted on the HP support site and gone through all the trouble shooting to no avail. I have even rebooted the computer and factory reset.

Can you please let me know if this is likely to be a hardware issue. I have tried with headphones and this is working fine.

Thanks

Haighy0175

2 REPLIES 2

‎12-25-2020 03:22 PM

HP Recommended

@Haighy0175 

 

There are hundreds of different HP Envy x360 convertible  models/products around, what is yours ?  Please use the following way to find out the model/product of your machine


               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎12-25-2020 03:43 PM

HP Recommended

it looks like a HP Envy x360 15-ed0006na

 

Thanks if you can help

 

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