Pop sound in Laptop 15 Ryzen 5

[Dulanaka]

I bought a HP laptop 15 Ryzon 5 on 01/12/2023. It began to make a POP sound from today onwards. Sound can be heard once in every 15-20 minutes from the speaker of my laptop. All the drivers are up to date.  Is this normal? If not, can someone give me a solution please?

[Irfan_06]

Hi @Dulanaka,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop making sound while working on it.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Are you getting that sound from the speakers or the fans?

- When was the last time your laptop was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Dulanaka]

Hello, Thank you for the response. My laptop model is HP Laptop 15-fc0xxx with AMD Ryzen 5 7530U processor. I am getting the sound from the speakers. Laptop is working fine. but sometimes a small sound comes from the speaker. It comes with system sounds. For an example it comes when i start the video recording of the webcam and sometimes it comes with the windows startup sound. I have not made any changes to the laptop, Only change that I have made was installing the recent windows update.

[Irfan_06]

hI @Dulanaka,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the speakers on your Laptop.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

Confirm if you are getting any static or crackling noise.

If the hardware is working fine. Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support