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OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B3AV)
Microsoft Windows 10 (64-bit)

I have been using this laptop Omen 16 b0014nr for a week after unboxing, and I had experienced some annoying popping or crackling drops when I pause and resume the playback of everything has a sound in it, I've tried numerous fixes online and neither did help at all. Before and after any sound plays there are these pops/crackling sounds that are noticeable and pretty irritating, the sound appears to play fine after it starts but in a few occasions the sound actually started breaking. I've tested audio using built speaking and three different headphones including apple's original earphones the problem persists inside the machine or software.

Please reply ASAP, thank you

16 REPLIES 16
HP Recommended

Hello @Chemix 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A11.2 MBApr 11, 2022Download

 

(2) Update audio

Realtek High-Definition (HD) Audio Driver

6.0.9159.1 Rev.A592.4 MBJun 4, 2021Download

 

(3) Reboot and test again ...

 

best regards

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HP Recommended

So I did bios update from F.27 to F.30, clean installed audio driver and restarted, but none of them changed anything. 

HP Recommended

Hello @Chemix 

 

See this:

https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-Crackling-After-Upgrading-To-Latest-Amd-Grapchis/...

 

best regards

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Chemix_0-1656063291375.png

Yeah I tried that, it doesn't show the option of "High Definition Driver". Do you know how to get to it?

 

HP Recommended

Hello @Chemix 

 

Try to disable audio enhancements, if pops/cracklings goes away ...

https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd2...

 

best regards

---

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HP Recommended

 

Chemix_0-1656122548462.png

 

since it's a laptop I don't have that tab of enhancement thing

HP Recommended

Hello @Chemix 

 

different layout, but disabled, ok.

 

ub6424_0-1656122747067.png

best regards

---

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HP Recommended

Hello @Chemix 

 

(1) Enable 'Allow hardware acceleration of audio with this device'

(2) Shutdown notebook ( no power sleep or hibernate )

(3) Start notebook and test again ...

 

ub6424_0-1656122963519.png

 

best regards

---

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When I reboot my pc the audio issues were minimal but it's there, however when I wake the pc from either sleep or hibernate the sound popping/crackling goes on constantly even during playback.

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