cancel
Showing results for 
Search instead for 
Did you mean: 
StacyM1
New member
1 0 0 0
Message 1 of 2
119
Flag Post

Problem Connecting Bluetooth Earbuds

HP Recommended
Envy x360 Convertible 15-dsl083cl
Microsoft Windows 10 (64-bit)

My Envy x360 laptop will not connect to my bluetooth SoundBuds Slim earbuds. It finds my earbuds but after clicking on them, it says, "connecting," and then after awhile, it says, "We didn't get any response from the device. Try connecting again." I have tried uninstalling the bluetooth drivers and restarting the computer. I have tried the "sfc/scannow" command and then restarting. I have checked for updates (they're up to date).

 

The earbuds work fine with my HP desktop, my Samsung Galaxy S21 phone, my old LG G7 Thinq phone, and my daughter's iPhone 11.

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,961 21,920 971 1,010
Message 2 of 2
Flag Post
HP Recommended

@StacyM1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Go to "Bluetooth and other devices"  
  • Click on the "+" next to "Add Bluetooth or other device"
  • Click on "Bluetooth". Now, open your Galaxy Buds case (this will turn on the pairing mode).
  • Your buds should now be discoverable and ready to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation