My Envy x360 laptop will not connect to my bluetooth SoundBuds Slim earbuds. It finds my earbuds but after clicking on them, it says, "connecting," and then after awhile, it says, "We didn't get any response from the device. Try connecting again." I have tried uninstalling the bluetooth drivers and restarting the computer. I have tried the "sfc/scannow" command and then restarting. I have checked for updates (they're up to date).
The earbuds work fine with my HP desktop, my Samsung Galaxy S21 phone, my old LG G7 Thinq phone, and my daughter's iPhone 11.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".