Problem with Sound on new Bluetooth Headphone

[EveniSan]

 Hello i changed my headphones from Panassonic via cable for JBL T460BT wireless . I had to download the Bluetooth drivers first time aswell. The sound on Panssonic was very clean and the sound on new JBL via phone is very clean aswell but i have sound problem when trying connect via bluetooth to my HP Pavilon G6-1215st. The sounds cutting whenever i do smth and my FPS prolly droping.
I think there's problem with bluetooth drvier, i downloaded the drviers for bluetooth and tryed to uptated them in maneger device. 
Link download : https://support.hp.com/pl-pl/drivers/selfservice/hp-pavilion-g6-1200-notebook-pc-series/5145704/mode...

I think i just installed the 

 Broadcom Bluetooth

6.5 Rev. G 184.2 MB

[A4Apollo]

Hey there! @EveniSan,

Are the Bluetooth drivers getting listed in device manager?

Are you able to connect other Bluetooth devices to the PC?

Uninstall the Bluetooth driver from the device manager and install the latest version of Bluetooth drivers and BIOS  on the PC using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Also, Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Try the steps recommended below.

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden password and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor 
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In Current Version find the Current version and change the value 6.3 to 6.2.

Let me know if this works!

I hope you have a great day! 🙂

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Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[EveniSan]

1) Are the Bluetooth drivers getting listed in device manager?

Yes they're
2)Are you able to connect other Bluetooth devices to the PC?
Yes i can, i can even connect with my new JBL headphones but sounds breaking and its not good as from my phones.
3)Uninstall the Bluetooth driver from the device manager and install the latest version of Bluetooth drivers and BIOS  on the PC using HP support assistant.
I just downloaded lastest from HP drivers web, i wrote my serial number+product number to track drivers
4)press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

It says its Automaticly.

The headphones work via bluetooth but idk why the sounds is pretty bad and i tried it on different PC + few phones and worked good so i THINK its problem with bluetooth device but im not sure, i used different headphones before which work perfectly

[A4Apollo]

Hi! @EveniSan,

Thanks for writing back to us.

As the issue still persists after trying out the steps. Please try running a Bluetooth test on the PC and check if the Wireless card is functioning correctly.

Try running a network test under the component test from the system diagnostics page.

Refer this article to know more information about running system diagnostics test on the PC. Click Here

Hope this helps!

Take Care!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[EveniSan]

i opened HP Diagnostic Tools then wireless, wired, bluetooth, network issues then 

Not seeing the HP NETWORK CHECK window?

If HP Network check fails to launch, select "Wireless, Networking & Internet" topic from the droplist below to view applicable support documents for your problem.
On Troubleshooter there's nothing about Bluetooth

[A4Apollo]

Hi! @EveniSan,

Thanks for the update.

It's certain it's an issue with the headphones you are connecting to the PC, as other Bluetooth devices are functioning correctly.

Try updating the headphone's drivers from the manufacturer's website and check if it helps.

Have a blessed day ahead!

Take Care! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!