Problem with driver audio, can't install realtek

[Sebastian113]

i can't install it, after i used my airpods on it and deconnected, driver wasn't anymore there, can't use audio and microphone from laptop, tried to reset windows, to install it manually, each time nothing, also when forced from drivers, my phone crashes and all the screen become blue

[Elohi_NR]

Hi @Sebastian113,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the trouble you're experiencing with your laptop's audio drivers. It must be incredibly frustrating to deal with this issue, especially after trying multiple fixes. Let's figure this out together.

• Did you notice any specific error messages when attempting to install the Realtek audio driver, or does the installation just fail silently?
• Have you tried using Windows' built-in audio troubleshooter, and if so, what was the outcome?
• After resetting Windows, did you check if the audio device is visible in Device Manager, even as a hidden or unknown device?

Let's try these steps. 

Uninstall Audio Drivers Completely:

• Go to Device Manager > Sound, video, and game controllers.
• If Realtek Audio is listed, right-click it and select Uninstall device. Check the box for Delete the driver software for this device.
• Restart your laptop and let Windows attempt to reinstall the default audio driver automatically.

Check Hidden Devices in Device Manager:

• In Device Manager, click View > Show hidden devices.
• Look for any audio devices listed as hidden, unknown, or flagged with an exclamation mark. If you find one, uninstall it and restart your computer.

Run the Windows Audio Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Playing Audio troubleshooter and follow the recommendations provided.

Download Realtek Driver from HP Support Website:

• Visit the HP support page and download the specific Realtek audio driver for your laptop model.
• Before installing, ensure you disable your antivirus temporarily to prevent installation issues.
• Install the driver in compatibility mode if it fails the first time (right-click the installer, go to Properties, then select Run in compatibility mode for Windows 10/11).

Reset Audio Services:

• Press Win + R, type services.msc, and hit Enter.
• Locate the following services:
  • Windows Audio
  • Windows Audio Endpoint Builder
  • Remote Procedure Call (RPC)
• Restart each service (right-click > Restart) and check if the audio functionality is restored.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[Sebastian113]

Hi, i'm really mad with this situation, i reinstall windows, i forced the installation ,also did the steps you told me but nothing, the strange thing is that when i enter into bios and try the sound it works, i still remained without ideas, if you can give me some more advices, i would be really happy. 

Thank you a lot!

[Elohi_NR]

Hi @Sebastian113 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!