Problem with internal microphone

[RuthieS64]

I've been using Zoom to host online dance lessons, but was messing around with Bluetooth headphones, external microphone, and now I cannot get Zoom to connect to my internal microphone - I think there was a microphone icon appeared in my system tray, and without thinking I pressed it.  I've tried all the troubleshooting tips, and nothing is working.  I have six classes scheduled this week, and I know I can share my music with my students via Zoom, but I really need them to hear me before the class, and afterwards. I am so hoping someone in the community can help me!

[praveen196]

@RuthieS64 Welcome to HP Community!

I understand that you are unable to connect the internal microphone.

Do not worry. Let's work together and get this issue addressed.

Here are a few things you could attempt: 

By default, Windows automatically enables microphones and line-in ports. Use the following steps to set the microphone/line-in port to be the default port and to configure the recording levels: 

1. If the Recording tab in the sound window is not selected, open the Sound window and click the Recording tab using the instructions in Step 1. 

 NOTE: 

Your desktop or notebook PC configuration may include different components then shown here. 

Figure : Example desktop PC with a Realtek on-board audio hardware configuration) 

1. Microphone port -   

2. 

 working and set as Default 

1. Line In - Working 

2. Digital In (S/PDIF port) - Working 

3. Stereo Mix (Software mixer) -   

4. 

 Disabled 

1. If multiple microphones or line-in ports are available, select the port that you want to use. Click Set Default to make this device the default audio input device. 

2. If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable. 

3. With the device selected, click Properties, and then click the Levels tab. 

Figure : Microphone Properties: Levels tab 

1. Adjust the slider to 75. 

2. If Mute is on, click the mute button to un-mate the device. The mute button should show as a blue speaker without a red circle. 

3. If Microphone Boost is available, adjust to +20.0 dB. 

4. Click OK to make the changes. 

5. Test the microphone using the instructions in Step 1 to determine if Windows is able to detect a signal for the microphone or line-in being used. If you have performed all the steps and the microphone or source device still does not work, the audio ports or sound hardware on the computer might be bad. 

CLICK HERE FOR MORE DETAILS AND STEP BY STEP INSTRUCTIONS 

If the issue still persists, please perform the system reset.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[RuthieS64]

Thank you for your response, and apologies for the delay in getting back to you.  My son was actually able to fix the problem for me the very next day - apparently, somehow I'd managed to disable access to my laptop's microphone, but it wasn't obvious... so it's all sorted now!

[praveen196]

@RuthieS64

Thank you for the update.

In the future, If you have any concerns. Please get back to us. We will assist you.

Have a nice day!!