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Dev20
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Message 1 of 2
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Problem with normal audio separation and isolation

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14-ax060nr
Microsoft Windows 10 (64-bit)

I do not know how to fix my laptop after both my earphone and speakers are play at the same time. Could I get help fon how to make the audio of my laptop speakers and, microphones, and earphones play seperately again? 

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Jeet_singh
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Message 2 of 2
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@Dev20,

 

Thank you for posting your query on HP Support Community,

 

1) Were there any hardware or software changes made?

 

Let's try these steps -

 

Solution# 1 Run Audio troubleshooter -

 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Solution# 2 Re-install the Audio drivers -

 

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

 

If the issue still persists, try updating the computer -

 

Solution# 3 Windows Updates troubleshooter - 

 

Click on this link to run the Windows Updates troubleshooter.

 

Solution# 4 Windows Updates - 


1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Solution# 5 HP Support Assistant Updates - 


1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Please let me know if this resolves the issue, or if you require further assistance!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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