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‎10-25-2016 03:10 PM

HP Recommended
Product: Envy 13 d-0016nl
Operating System: Microsoft Windows 10 (64-bit)

Buonasera,

Per alcuni problemi dovuti ad un programma sono stata 'costretta' a reinstallare windows 10. Il computer è stato comprato con la stessa versione di windows che ho successivamente reinstallato sopra. Prima della reinstallazione l'audio HDMI non aveva nessun problema mentre ora, al contrario del video che funziona correttamente, l'audio si sente direttamente dal laptop anche se collegato con cavo HDMI al televisore.

Ho provato ad abilitare l'uscita HDMI da 'dispositivi di riproduzione' ma appare come se il cavo non fosse attaccato.

Ho anche provato a ripristinare i driver audio e successivamente a scaricare dal sito HP gli aggiornamenti ma non cambia assolutamente nulla.

Potete aiutarmi? Il computer è praticamente nuovo e vorrei riuscire a risolvere questo problema senza dover ricorrere a mille cavi per collegare anche una cassa portatile con l'aux perchè solo l'HDMI non basta.

Grazie in anticipo,

Martina.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2016 03:13 PM

HP Recommended

@Martina31

  Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding

 

 

 

I Work for HP

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1 REPLY 1

‎10-25-2016 03:13 PM

HP Recommended

@Martina31

  Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding

 

 

 

I Work for HP
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