Problems recording Music into USB - HP Spectre Laptop

[HPUser001]

Hello,

I am having trouble recording music using the USB Type-A port on my new HP Spectre 15-eb1 laptop.  I have connected several different UGreen external stereo sound adapters to the USB port.  These adapters accept a microphone jack from my iPhone and feed audio to the USB cable.  I am using both Audacity SW and Windows Sound Recorder.  Seems I can record voice using both but music is garbled. 

I’ve updated Windows 11 and the HP laptop drivers, including updating the laptop BIOS.  Any ideas ?

[HPUser001 · Accepted solution]

Seems I was able to resolve the music scramble issue on my HP Spectre.   These extra steps seemed to resolve the problem.

1.  I deleted all the Windows 11 Audio drivers and shutdown the laptop.   When it rebooted, it loaded new audio drivers (I suspect from the Internet). 
2. Performed the following:
   1. Settings -> Sound -> Input -> Microphone Array.    Turn OFF “Audio Enhancements”.

These changes made and I am now able to get voice and music to be recorded together using Sound Recorder or Audacity SW. 

Michael Kania

Hope this helps.

[Ric_ob]

Hello, @HPUser001 

 Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

 In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

 HP Support Community