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Problems with Bang & Olufsen speakers

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I am having the same issues as others with Bang & Olufsen speakers not working. Sometimes they will work for a while after a cold start. And then again sometimes it wont. But if it does, as soon as the computer goes to sleep and wakes up, they no longer work. Trying to watch a YouTube video fails or hangs.

Here is my computer info:

Product name : HP ENVY x360 m6 Convertible
Product number : W2K41UA#ABA
Software build ID : 16WW2BMT605#SABA#DABA
Motherboard ID : 81AC
Service ID : 20170310
BIOS : F.58-05/14/2019


Signed, Another Frustrated HP Ownde

HP Support Agent
HP Support Agent
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I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.


Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available



Refer to this document: for Using the Bang and Olufsen Audio App.


Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!


Thank you for joining the HP Community.

Have a great day!



I am an HP Employee 

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