• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-06-2022 12:23 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1058ur
Operating System: Microsoft Windows 11

There is a problem with sound on the HP Pavilion Gaming 15 ec1058ur laptop. While using any device, except for the built-in speakers, the sound is not very high-quality (I use the Razer Blackshark v2 X headset). I tried to configure it using B&O Audio Control, which I had to install from the Microsoft Store, but the B&O experience does not turn on on all devices except the built-in speakers. The latest version of Realtek hd audio drivers is installed.

1 REPLY 1

‎10-06-2022 07:05 AM

HP Recommended

Hello @Imi_ 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the sound problem.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.