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‎10-31-2019 04:15 PM

HP Recommended
Product: HP Pavilion 7HW72UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased this laptop which features "HP Audio Boost with Audio by B&O".  I found the B&O Audio Control app preinstalled, but it doesn't have any controls.

Am I missing something?  How do I use/enable these features?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2019 12:25 PM

HP Recommended

Correction:

Hi BH, after install of the driver I happened to check Windows Updates and saw "HP Inc – SoftwareComponent – 4.1.4.2919" and installed it.

I now see the B&O control panel.

Thanks!

Art

View solution in original post

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3 REPLIES 3

‎10-31-2019 05:36 PM

HP Recommended

@Art516 

 

Please download and install the latest Audio software for your machine

 

   https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99086.exe

 

Regards.

BH
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1 person found this reply helpful
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‎11-01-2019 11:48 AM

HP Recommended

Hi BH,

I had already checked device manager to get driver version, but installed SP99086 per your recommendation.  Driver version still the same and did not see any changes to audio options or sound control panel.

Any other suggestions?

Thanks, Art

Was this reply helpful? Yes No

‎11-01-2019 12:25 PM

HP Recommended

Correction:

Hi BH, after install of the driver I happened to check Windows Updates and saw "HP Inc – SoftwareComponent – 4.1.4.2919" and installed it.

I now see the B&O control panel.

Thanks!

Art

Was this reply helpful? Yes No
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