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‎11-24-2022 05:15 PM - edited ‎11-24-2022 05:17 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1046ur
Operating System: Microsoft Windows 10 (64-bit)

Sometimes when loading a web page or a youtube video or sometimes just switching focus on a different window the laptop freezes, the screen goes all black, no sound or it loops, no keyboard or mouse response and no power button response. I need to hold the power button to force reboot. The Event Log shows a critical error HAP AcpCreateAudioEngine fail with status (0xC00000BB).

 

Basically the same issue here:

Laptop-freezes-dead-due-to-HAP-AcpCreateAudioEngine-error 

I haven't noticed this issue when using Linux on my laptop. But I don't use it as often so I can't say for certain if it'd happen there as well.

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