Crackling sound from speakers on HP Pavilion

[muizzs]

It did work for me, but moments later (when you can hear the audio driver popping, which shouldn't happen anymore) the crackling comes back and I have no Realtek drivers whatsoever.

I'm on a HP Pavilion 17-ab404na.

[sandytechy20]

@muizzs

Welcome to HP forums, I see that you are getting cracking sound from speakers on your notebook.

Thank you for posting your query, I'll be more than glad to help you out.

• Did you check with alternate headphones or external speakers?

Meanwhile:

Update the audio driver using Device Manager

1. In Windows, search for and open Device Manager.
2. Double-click Sound, video and game controllers.
3. If a sound device is listed with a down arrow , the device is disabled. Right-click the sound device name, and then select Enable to re-enable the device.

   

4. With the sound device enabled, right-click the sound device and select Update Driver.

   

5. Click Search automatically for updated driver software.

   

6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.

   

7. If a window opens asking you to restart the computer, restart the computer.
8. Test for sound. If the audio problem persists after updating the driver, continue to the next step.

If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:

1. In Windows, search for and open Device Manager.

2. Double-click Sound, video and game controllers.

3. Right-click the sound device and select Uninstall.

   

4. Restart the computer to reinstall the driver.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[muizzs]

Here's the whole issue. For some reason, your Pavilion laptops (with B&O speakers) don't like anything plugged into the headphone jack at all. If I'm on the Realtek driver then I experience delays where the audio doesn't play at all until a few seconds later. However, if I choose to remedy this by going to a default driver titled "High Definition Audio Driver" then the delay is gone but moments later once I hear a clicking sound from the driver, suddenly all my audio is crackly.

Historically I have never received valuable help from employees of an OEM. So far I've been given advice by other users that I haven't heard before that I am in the process of trying, but from you, I'm hearing things that I've long since tried. As soon as I bought this laptop I wiped it clean (including the recovery) and reinstalled Windows with the Wireless driver from the HP Support site. Then I downloaded almost all my other drivers (including audio) from Windows Update. I'm already on the latest version of my audio drivers, all Intel drivers and my video card drivers. Unless you have advice that a reasonably techy person hasn't already tried (like the community is suggesting) — I'm sorry @Sandytech20 but — you're not being of any help.

[muizzs]

This might have made it more confusing as the post I was originally responding to in the comments disappeared and now my response still lives. So, apologies for any confusion. However, I'd appreciate if you could help me with the information I have just given you instead of reporting my posts as spam.

[sandytechy20]

@muizzs

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.