Microphone on Pavilion x360 Convertible not working

[Sunflowertech]

There is clearly a batch of faulty microphones or the drivers a have a bug. I have searched high and low and the solution is to do all the things that are in this post. I have not seen a single post on any forum saying the microphone array has kicked back into life after following this sequence or any of the others.

Could HP advise when this bug will be addressed? Or do we need to return the products? for a refund?

Thanks.

[Jeet_singh]

@Sunflowertech,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. 

I read the post regarding the internal microphone not working. I will be glad to assist you with this. You've done some smart troubleshooting and provided a splendid account of the issue. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

• Did you try the tap test in audio settings for the headset microphone?
• Have you recently made any software or hardware changes on the PC before the issue started?

• Have you confirmed the Microphone is listed under device manager?

• Did you try an external microphone to check if that works?

For a start please try these steps:

• Right-click on the speaker icon on the lower right corner of the taskbar.
• Then please select recording devices. Please select the Headset Mic option
• Then tap the Lid near the top gently several times next to where the webcam is located and check if the microphone bars respond to the taps and receive inputs.
• If they do then it should work with a driver uninstall and reinstall.
• Please make sure that the headset Mic is set to default and enabled in properties option.

Then please perform these steps from device manager.

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link:  https://support.hp.com/us-en/drivers please select the country and follow the on-screen instructions.

Then check if this does the trick for you.

If the issue continues, then check if the internal Microphone is working and perform all the relevant steps from this link:  HP PCs - Resolving Microphone Problems (Windows 10, 😎   to troubleshoot the issue Then check if it gets resolved.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,