No audio device found (internal speakers and microphone)

[AM199]

I have this exact issue. I have been told the fix above many times, but when I go to device manager/sound devices, Realtek is not there at all. I have tried to re-install it but this also does not work.

[resistencia]

Hi @AM199 

You must indicate the laptop model and please explain what you have done to solve it.

[AM199]

OK, please bear with me, my computer knowledge is minimal. I have an HP pavilion plus 14 inch laptop, running Windows 11 Pro 64-bit Version: 22631.4169

I have had the message "no audio device is installed" since doing an update on 9/5/24.

It has often been recommended that I look for Realtek audio driver under sounds, video, and game controllers, but that is not there. The only things there are:

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

and my Zvox headphones (which do work, that is the only way I can hear sound at this point).

I tried downloading Realtek but that does not seem to work.

I did a system restore back to May of this year but the problem is still there.

I talked to a Microsoft person online for a couple of hours, they tried a few things, including reinstalling my Windows, but the problem was not fixed.

I tried the audio testing options on the HP support center but they just say I don't have an audio driver.

I even tried an audio test in the BIOS startup (and that made a noise!) but did not solve the problem.

What now? I have seen comments from some people with similar problems that they had to get a new motherboard or a new computer, I am not going to do that since I just bought this HP last year based on recommendations that it is the best laptop. I would rather just use my headphones forever if I have to.

Any help would be appreciated, thanks!

[resistencia]

First of all, to help you, it is necessary to know the model of the computer, what is the model of your computer?

[AM199]

14-eh1299nr

[resistencia]

install this driver

Intel High-Definition (HD) Graphics Driver

https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149454.exe

Intel Chipset Installation Utility and Driver

https://ftp.hp.com/pub/softpaq/sp144001-144500/sp144455.exe

Intel Serial IO Driver

https://ftp.hp.com/pub/softpaq/sp144001-144500/sp144457.exe

Realtek High-Definition (HD) Audio Driver

https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147475.exe

[AM199]

I installed all four of those, then I restarted my computer. Nothing has changed, still no audio. Do I need to "run" the programs that I downloaded?

[resistencia]

Do I need to "run" the programs that I downloaded?

I don't understand this question, when you download these drivers, clearly you double click on these files to install them. 

[AM199]

Yes, I did that, but after they install nothing seems to happen

[resistencia]

Check the device manager to see if you have unrecognized drivers, and check the model support page to see if you have updated the BIOS.