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12 REPLIES 12
08-29-2020 02:11 PM
@emerNOAUDIO That's quite alright, since you are certain this isn't a hardware issue, let's confirm the same by running an extensive hardware test on the device, here's how:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
Click Extensive Test.
Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
I am an HP Employee
08-29-2020 06:46 PM
That said, you mentioned that you had done a reset, I'll need to know, how was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps Or you may also attempt to download the same using the steps on this link: click here
For details on how to perform a successful reset: click here
Keep me posted.
I am an HP Employee
09-01-2020 01:46 PM
I understand your concerns.
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
09-01-2020 02:35 PM
My warranty is outdated, I can't contact the support. My laptop is only 2 years old. So, that is the lifespan of an HP?
Your going to shutdown my display in the future too?
I won't recommend HP to anybody and I'll spread my experience. I feel I was robbed.
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