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‎07-25-2020 07:05 PM

HP Recommended
Product: Spectre x360 model# 1wu66av
Operating System: Microsoft Windows 10 (64-bit)

Anyone have a solution for my Spectre x360 model# 1wu66av audio always cutting out?

 

5 REPLIES 5

‎07-25-2020 11:16 PM

HP Recommended

@azhiker2000 

 

Its is an HP 13t-ae000 CTO model.  Please do a clean install Audio software/driver, this should help.

 

(a) Download the following driver and save on your computer,
          https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103860.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

 

Regards.

BH
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‎07-26-2020 09:30 AM

HP Recommended

Hi. Did NOT work. Thanks for your input, but this didn't work at all. I followed your instructions exactly, twice. Ugh! No online gaming, no YouTube, this is bad.

PLEASE, what next to try?

Thanks.

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‎07-26-2020 09:38 AM

HP Recommended

My System info shows: HP Spectre x360 Convertable 13-ae0xx

I look forward to your help!

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‎07-27-2020 02:51 PM

HP Recommended

Hi. I have no sound at all. Any help???????

 

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‎07-28-2020 07:37 AM

HP Recommended

HP employee - any help???

 

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