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azhiker2000
Level 3
23 21 0 12
Message 1 of 6
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Re: Speaker volume goes down unexpectedly Spectre x360 model# 1wu66av

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Spectre x360 model# 1wu66av
Microsoft Windows 10 (64-bit)

Anyone have a solution for my Spectre x360 model# 1wu66av audio always cutting out?

 

5 REPLIES 5
banhien
Level 19
Level 19
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Message 2 of 6
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@azhiker2000 

 

Its is an HP 13t-ae000 CTO model.  Please do a clean install Audio software/driver, this should help.

 

(a) Download the following driver and save on your computer,
          https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103860.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

 

Regards.

BH
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azhiker2000
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Level 3
23 21 0 12
Message 3 of 6
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Hi. Did NOT work. Thanks for your input, but this didn't work at all. I followed your instructions exactly, twice. Ugh! No online gaming, no YouTube, this is bad.

PLEASE, what next to try?

Thanks.

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azhiker2000
Author
Level 3
23 21 0 12
Message 4 of 6
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My System info shows: HP Spectre x360 Convertable 13-ae0xx

I look forward to your help!

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azhiker2000
Author
Level 3
23 21 0 12
Message 5 of 6
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Hi. I have no sound at all. Any help???????

 

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azhiker2000
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Level 3
23 21 0 12
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HP employee - any help???

 

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